Shipping information

Reliable, rapid and efficient road-based door-to-door GLS parcel forwarding with advantageous transit times of 1-5 days.We will send your goods using an international parcel forwarding service, that means that the consignments are delivered by the foreign contracted partners of GLS  while ensuring that the consignment remains under the surveillance of GLS from collection to delivery, and that the information related to the consignments as well as the proof of delivery can be retrieved at anytime (within the limitation period). With respect to parcels, the transit time  varies  from 1 to 5 working days following pickup. Once the order was processed our costumer service team will send out your e-invoice in 24 hours. The parcel will be ready to shipped on the same day or the next day of the payment (bank transfer, Paypal).The service includes the second delivery attempt following an unsuccessful delivery. Following the second delivery attempt,the parcel is stored at the GLS Parcel Point nearest to the addressee’s address (specified delivery address), by the deadline indicated in the relevant notice, the parcel will be returned to the sender without another delivery attempt.

Damage claims may only be initiated in possession of a written deed of assignment, the damage claim is processed in accordance with the terms of the contract within 30 days from its submission, and the duration of the investigation procedure may be extended once by 30 days, at the same time notifying the complainant.